The Heron problem-solving process begins with research. Before a team can construct an initial hypothesis, before it can disaggregate
a problem into components and uncover the key drivers, it has to have information. At Heron we spend most of the time gathering
data, whether from one of the firm s libraries, from Heron s many databases, or from the internet. Gathering, filtering, and analyzing
data is the skill exercised by all our consultants.

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